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Complaint Procedure

We are working on this form - if you wish to make a complaint, please ask for our procedure by email to

Updated 27th September 2022

We, Tudor Estate Agents and Chartered Surveyors, are committed to dealing effectively with any complaints you have about our service. If we have made a mistake we will apologise and try to put things right.

We review complaints regularly. Wherever possible, we will use this information to improve the way we do things. We also welcome comments and compliments about the service we have provided.

How to contact Tudor Estate Agents and Chartered Surveyors

We want it to be simple and convenient for you to raise a complaint, make a comment or pay us a compliment.

To contact us:

  • Use this On-Line form
  • Call: 01758701100
  • Email:
  • Write to: H Tudor A'i Fab Cyf, T/A Tudor - Chartered Surveyors & Estate Agents, Plas Y Ward, Y Maes, Pwllheli, Gwynedd. LL53 5DA.


Complaint Management Process

The process for resolving matters which have not been addressed to your satisfaction within agreed timescales or expectations is set out below:

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Move with Confidence
- in the knowledge that you are protected as a seller, buyer, Landlord or Tenant.   
We are qualified members of respected property professional bodies: