UPDATE FOR BUYERS, SELLERS and for TENANTS

From 6th July travelling restrictions have been lifted by Welsh Government which removes the 5 mile limit on non-essential travelling

Our Office door is now open (from 22nd June - the first day allowed by Welsh Government) and our opening hours have been extended back to our usual 9am to 5.30pm.

However,  the on-line services developed before and during lockdown will continue and are available 24/7.

Regulations now allow us to carry out viewings of vacant properties and these are strictly by prior appointments only, and must follow physical distancing guidance and keep good hand hygiene. 

Prospective tenants must complete our pre-application form prior to making the appointment. - see here

We continue to monitor the guidance issued by our professional bodies RICS, ARLA and NAEA along with the advice and regulations published by the Government.

OR BUYERS, SELLERS and for TENANTS

Welsh Government have given the green light for a re-boot of the property market – New regulations now allow us to carry out viewings of vacant properties from Monday 22nd June. These are strictly by appointments only, conducted with all social distancing rules applied. 

Travelling to view an unoccupied property is now allowed and is not subject to the 5 mile restriction. See Welsh Government guidance here. All viewings are by prior appointment and must follow physical distancing guidance and keep good hand hygiene. 

Prospective tenants must complete our pre-application form prior to making the appointment.

We continue to monitor the guidance issued by our professional bodies RICS, ARLA and NAEA along with the advice and regulations published by the Government.

Take a look at our virtual tours more details to follow on 17th April 2020

Our virtual office continues to be open for business despite the door to our physical office being closed!

  • virusWe are here, during these difficult times, to attend to the needs of tenants, many of whom are in the 'at risk' category.
  • We are also here to assist all clients, and customers, with their particular property requirements, whether you are a buyer or seller and want assistance with the progress of your particular property transaction.
  • Our property management service continues albeit by e-mail, on-line service and telephone
  • Our rent collection service continues, but we ask that all tenants pay by bank transfer, as many tenants do already. If you want to set up a standing order, please contact us and we will assist you with this.
  • We will, of course, continue to process rent payments to landlords, most landlords accept payment by BACS, if you are one of the few that still receive cheques we strongly recommend that you contact us with your bank details so that there is absolutely no delay in getting the rent money into your bank account.

We are able to carry out the above high-level service because we have a dedicated and willing team of great property professionals.

We do, however, ask that you assist by using the following communication methods:

  • Our telephones will be manned at the office and by staff working remotely from home with call-forwarding.
  • E-mails will also be attended to at the office and off-site so please be patient with any enquiry we will work to resolve all issues raised in a timely manner taking account of the restrictions imposed upon us.
  • To assist with a speedy reply all staff will be monitoring the following e-mail address:

01758 701 100       post@huwtudor.co.uk

We are determined to play our part to minimize the spread of this virus and we will continue with our high-level service whilst minimising risk to you and our staff. 

We continue to monitor the guidance issued by our professional bodies RICS, ARLA and NAEA along with the advice and regulations published by the Government.

We take this opportunity to thank you for your co-operation and hope that you keep safe and well

Stephen Tudor MRICS FNAEA MARLA
Director H Tudor A'i Fab Cyf  TA Tudor Estate Agents and Chartered Surveyors

24th March 2020

Our office continues to be open during these difficult times and we are here to attend to tenants, landlords buyers and sellers. We should, however, ask that before visiting our office you consider whether your visit is absolutely necessary, could the matter be attended to over the telephone or by e-mail?

We are determined to play our part to minimize the spread of this virus and we will continue with our high level service whilst minimising all risk to you and our staff.

If you must attend at the office in person we ask that you play your part by adhering to the advice given by the Government on Social Distancing, Hand washing, Cleanliness. Please Respect our Staff's requirements for a safe working environment which is also required for your own protection.

We continue to monitor the guidance issued by our professional bodies RICS, ARLA and NAEA along with the advice and regulations published by the Government.

We take this opportunity to thank you for your cooperation and hope that you keep safe and well

Stephen Tudor MRICS FNAEA MARLA
Director H Tudor A'i Fab Cyf  TA Tudor Estate Agents and Chartered Surveyors

The following Guide has been issued by the Royal Institute of Chartered Surveyors (RISC)

The COVID- 19 virus is having an impact on RICS professionals and regulated firms whose work involves direct contact with clients, customers and tenants, whether in an office or through visits to a property. This is causing significant uncertainty for many, especially as government guidance evolves daily.

In addition to adhering to national government advice and guidance, RICS recommends that firms and professionals who are involved in work where there is direct contact with clients, customers or tenants, such as through inspections, repairs, appraisals, and viewings have a clear strategy in place for visits or on-site work to ensure the health and safety of all those involved.

This strategy should consider:

  • Whether the instruction or request from the client, customer or tenant is absolutely necessary. For inspections, viewings, and appraisals, discuss with your client whether postponing the appointment would be possible, or whether safeguards could be put in place to comply with government guidance.
  • For some repairs a delay may have an impact on a vulnerable tenant or could result in disrepair, in these circumstances, if a decision is made to carry out a repair, it is essential to adhere to national government advice with regards to interacting with other people.
  • Where viewings are continuing, 360 degree on-line viewings may be offered as an alternative to visiting a property, especially where the property includes occupants who have been identified as being particularly vulnerable or at risk. Visits must not be carried out to properties where the occupants are in self-isolation.

In addition to the above, you should set out in writing your approach to communicating with clients, customers, and tenants, explaining the health and safety measures that you are taking during this time and how they can continue to contact you. You should also keep written records of all conversations relating to any changes to services.

The office continues to be open but we ask all who visit to play their part by adhering to the advice given on hand washing, cleanliness and respecting social distancing.

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