Dear
Our virtual office continues to be open for business despite the door to our physical office being closed!
We are here attending to day to day property management issues and we will do our best to help all of our landlords, their tenants and if and where possible attend to property issues.
Our rent collection service continues, but we have asked that all tenants pay by bank transfer, as many tenants do already. We will, of course, assist tenants with setting up standing orders where necessary.
We will, of course, continue to process rent payments to landlords, most landlords accept payment by BACS, if you are one of the few that still receive cheques we strongly recommend that you contact us with your bank details so that there is absolutely no delay in getting the rent money into your bank account.
We are receiving calls from some tenants expressing concerns about their tenancies. We will contact you to share any concerns raised by your tenants.
We are carefully monitoring Government guidelines along with the advice given by our professional bodies and we will treat each tenancy on a case by case basis in consultation with you.
Our property management service continues albeit by e-mail, on-line service and telephone. However, as I am sure you will appreciate some of the routine work will be limited because of the lockdown. We have asked that tenants report all essential repairs by the communication methods outlined below.
We are able to carry out the above high-level service because we have a dedicated and willing team of great property professionals.
We ask that you assist us by using the following communication methods:
* Our telephones will be manned at the office and by staff working remotely from home with call-forwarding.
* E-mails will also be attended to at the office and off-site so please be patient with any enquiry we will work to resolve all issues raised in a timely manner taking account of the restrictions imposed upon us.
* To assist with a speedy reply all staff will be monitoring the following e-mail and telephone number:
01758 701 100 post@huwtudor.co.uk
For the very latest news from TUDOR please look at our web site
www.huwtudor.co.uk
We are determined to play our part to minimize the spread of this virus and we will continue with our high-level service whilst minimising risk to you and our staff.
We continue to monitor the guidance issued by our professional bodies RICS, ARLA and NAEA along with the advice and regulations published by the Government.
We take this opportunity to thank you for your co-operation and hope that you keep safe and well
Stephen Tudor MRICS FNAEA MARLA
Director H Tudor A'i Fab Cyf TA Tudor Estate Agents and Chartered Surveyors
