Holding Deposit Policy

Before accepting a holding deposit, we will provide the required written information in accordance with the Renting Homes (Fees etc.) (Wales) Act 2019. This includes details of the proposed occupation contract, rent, deposit, and any conditions.

Once the holding deposit is paid:

• You will have 15 calendar days to enter into the occupation contract, unless a longer period is agreed in writing. This is known as the deadline for agreement.
• If the contract is signed within this period, the holding deposit will be applied toward the security deposit or first rent payment.
• If the landlord or agent decides not to proceed, the holding deposit will be refunded in full.
• The holding deposit may be retained if:
  • You withdraw from the application.
  • You fail to take reasonable steps to enter the contract.
  • You provide false or misleading information.

Note 1 Holding Deposit:

Please note: The holding deposit offer is valid for 48 hours from the time this message is sent. If we do not receive confirmation and payment within that time, the property may be offered to other applicants. Once payment is received, you will receive an email from our referencing provider with a link to complete the full application process. Please complete this promptly to avoid delays.

The agreed holding deposit will be held by Tudor Estate Agents in our protected client account. If you enter into the occupation contract, the holding deposit will be refunded or, with your agreement, applied towards the first month’s rent or security deposit.

If you decide not to proceed with the tenancy or if we are unable to grant you a tenancy, the holding deposit will be refunded unless one of the exceptions outlined in the Renting Homes (Fees etc.) (Wales) Act 2019 applies.

Deadline for Agreement: You are expected to enter into the occupation contract by the 15th day following payment of the holding deposit, unless a different deadline is agreed in writing. If this deadline passes without reasonable steps being taken, the holding deposit may be retained.

Please refer to our website for full details of our holding deposit policy.

Note 2 General Data Protection Regulations:

We will collect and process your information in accordance with the General Data Protection Regulations.

By paying the Holding Deposit, you confirm your consent for your personal and financial details to be shared with relevant third parties for the purpose of conducting reference checks. This processing of data is carried out in accordance with UK GDPR and applicable data protection legislation. A link to our full privacy policy is available upon request.