Holding Deposit Policy

Before accepting a holding deposit, we will provide the required written information in accordance with the Renting Homes (Fees etc.) (Wales) Act 2019. This includes details of the proposed occupation contract, rent, deposit, and any conditions.

Once the holding deposit is paid:

• You will have 15 calendar days to enter into the occupation contract, unless a longer period is agreed in writing. This is known as the deadline for agreement.
• If the contract is signed within this period, the holding deposit will be applied toward the security deposit or first rent payment.
• If the landlord or agent decides not to proceed, the holding deposit will be refunded in full.
• The holding deposit may be retained if:
• You withdraw from the application.
• You fail to take reasonable steps to enter the contract.
• You provide false or misleading information.